Skip to Main Content

TNCA07 - (Seasonal, Multiple Positions) Evening Ticket and Guest Services Agent

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Position Details

Posting Details

Internal Transfer Only?
Classification Title TNCA07 - (Seasonal, Multiple Positions) Evening Ticket and Guest Services Agent
Working Title TNCA07 - (Seasonal, Multiple Positions) Evening Ticket and Guest Services Agent
Position Number TNCA07 - Evening Ticket and Guest Services Agent
Type of Position Temporary
Full-time/Part-time Part Time
If Time Limited Position, please specify length of time November 6 through December 31, 2017
Posting Text

The Arboretum will host an annual holiday season light show and celebration of winter in the garden. Guests will walk through displays created from thousands of lights that will transform the Arboretum grounds and gardens into a nighttime wonderland and festival of family activities. Winter Lights will offer a unique outdoor, evening experience for Arboretum guests and will create a new tradition for North Carolina and the Southeast

Primary Purpose of the Organizational Unit

This position will perform box office sales for the Winter Lights show using the Altru database and provide guest services. These duties will include answering telephone calls, providing excellent customer service through various forms of communication, processing refunds and exchanges and general troubleshooting. It will require answering questions, assisting customers with and is solution-based.

This position will also help volunteers record and tabulate their contribution to the event.

SPA Minimum Qualifications

College degree is preferred. 2 years customer service, retail, or sales experience is required as are general computer skills including but not limited to Gmail and Microsoft Office Suite.

Hiring Salary Range

Salary will be $12 per hour for this position and work hours will be from 5 until 9:30 p.m. Shifts will be rotating. Evenings, weekends and some holidays are required.

Employment will be from November 6, 2017, until December 31, 2017, and will include some holidays.

EPA Minimum Qualifications and Competencies
Desired Education/Experience/Skills (Additional Qualifications)

• Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language.

• Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics. Ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines. This position will need to follow both written and oral instructions.

• Work Management: Ability to coordinate tasks and establish priorities in response to work flow, be detail-oriented and have a high level of organization. Must be able to manage multiple projects with accuracy and exhibit stellar time management skills.

Management Preferences
Special Instructions to Applicants

The University of North Carolina General Administration (GA) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. UNC GA is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.

UNC General Administration participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO Contact Information

Applicants needing assistance with or who have questions about the application process are asked to contact Belinda Nix, Employment Specialist at (919) 962-4647 or<>

Department Location-City Asheville
Department Location-State North Carolina
Job Open Date 09/07/2017
Job Close Date 09/26/2017
Posting Number 000299

Applicant Document

Required Documents
  1. Resume
  2. Cover Letter
  3. References (Supervisory Relationships)
Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).